Privacy policy
Last updated: 19 November 2025
This Privacy Policy explains how G.K. Enterprises APAC Pty Ltd t/as Audio Influence (ABN 41 672 760 057) (“we”, “us”, “our”) collects, uses, discloses and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, purchasing products, creating an account or contacting us, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect the following types of personal information, depending on how you interact with us:
1.1 Information you provide directly
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party payment providers; we do not store full card numbers)
- Account login details
- Enquiry messages, support requests or feedback
1.2 Information collected automatically
When you visit our website, we automatically collect:
- IP address
- Device information
- Browser type and version
- Pages visited and time spent on site
- Referral source
- Cookie data
1.3 Information from third parties
We may receive information from:
- Shopify (ecommerce platform provider)
- Payment processors (e.g., PayPal, Stripe, Shopify Payments)
- Marketing platforms (e.g., Meta, Google)
- Courier and logistics partners
- Fraud prevention services
2. How We Use Your Personal Information
We collect and use your personal information for the following purposes:
- To process and fulfil your orders
- To communicate with you regarding orders, shipping and support
- To verify your identity
- To respond to enquiries and provide customer service
- To personalise your shopping experience
- To improve website performance and usability
- For fraud detection and security purposes
- To send marketing communications (only with your consent or where permitted by law)
- To comply with Australian law
3. Use of Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Store your preferences
- Keep items in your shopping cart
- Analyse website traffic
- Improve website functionality
- Support advertising and retargeting campaigns
You can manage or delete cookies through your browser settings. Some site features may not function correctly if cookies are disabled.
4. Legal Basis for Processing (Australian Requirements)
While Australia does not require EU-style lawful bases, we process personal information:
- With your consent
- As necessary for contractual obligations (e.g., fulfilling an order)
- For legitimate business interests (security, analytics, customer service)
- To comply with Australian law and regulatory obligations
5. Sharing Your Personal Information
We may share your personal information with trusted third parties where necessary for business operations.
5.1 Service providers
Including but not limited to:
- Shopify (website hosting & ecommerce services)
- Payment gateways and banks
- Delivery and logistics companies
- IT, analytics and marketing services
- Accounting and legal advisors
- Fraud prevention providers
These organisations are only authorised to use your information for service delivery to us.
5.2 Legal obligations
We may disclose personal information to comply with:
- Australian law
- Court orders
- Regulatory authorities
- Law enforcement requests
We do not sell your personal information.
6. Cross-Border Disclosure of Personal Information
Some personal information may be stored or processed by third-party service providers overseas, including:
- United States
- Canada
- European Union
- Singapore
- Other jurisdictions where Shopify or integrated apps operate
We take reasonable steps to ensure overseas providers comply with the Australian Privacy Principles or equivalent protections.
7. Direct Marketing
We may send marketing communications if:
- You have opted in; or
- It is permitted under Australian law (e.g., you are an existing customer)
You can unsubscribe at any time by:
- Clicking “unsubscribe” in any email; or
- Contacting us at sales@audioinfluence.com.au
We never sell or rent your information for marketing.
8. Security of Your Personal Information
We take reasonable technical and organisational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure payment processing
- Firewalls and access controls
- Regular system monitoring
- Limiting access to authorised personnel only
Despite our efforts, no system is completely secure. You use the site at your own risk.
9. Data Retention
We retain personal information only as long as necessary for:
- The purpose for which it was collected
- Legal or tax obligations
- Resolving disputes
- Enforcing agreements
When information is no longer required, we take reasonable steps to delete or de-identify it.
10. Access and Correction of Personal Information
Under the Australian Privacy Principles, you have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate or incomplete information
To make a request, contact us at sales@audioinfluence.com.au. We will respond within a reasonable period.
11. Minors
Our website is not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent.
12. Links to Other Websites
Our site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top indicates when changes were made.
Continued use of the website after updates constitutes acceptance of the revised policy.
14. Contact Us
For privacy questions, requests or complaints, contact:
G.K. Enterprises APAC Pty Ltd t/as Audio Influence
ABN 41 672 760 057
Email: sales@audioinfluence.com.au
Address: 774–776 Nicholson Street, Fitzroy North VIC 3068, Australia
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au